If you’ve at any point acquainted with customer support live chat administration, you’ve presumably encountered that unclear, sneaking doubt that the “individual” you’re chatting with might really be a robot. Like the endearingly hardened robots, we’ve seen in innumerable motion pictures – heartbreaking, pathetic machines tormented by their horrendously confined enthusiastic range. Their speech is awkward.
Love or hate them, chat-robots are here to stay. Chatbots have become extremely famous in recent years largely because of rapid advancements in machine learning and other underlying software technologies such as natural language processing. Today’s chatbots are smarter, responsive, and useful – and we’re likely to see even more of them in the upcoming years.
What Are Chatbots?
They are also called “conversational agents”.They basically are software applications that mimic written or spoken human speeches or sentences for the purposes of simulating a conversation with a real person on the other end. There are mainly two ways chatbots are offered to website visitors: via web-based applications or standalone apps.
How Do Chatbots Work?
At the core of chatbot technology is natural language processing or NLP, the same technology that is also used to form the basis of the voice recognition systems used by virtual assistants. Many small and niche websites also use chatbots for increasing ROI of the business such as Tripadvisor, Traveltriangle, TheNonFictionZ, Real11 and many more.
They are very helpful for eCommerce sites as they are able to replace a human response to the client, which is best is very cost-effective and also saves time for other more important tasks.
Although chatbot technology is certainly different from natural language processing technology, they are very quick in their response.
If you want to make your customer support smart and fully automated, Techunity can help you with that. Techunity is researching many AI-based programming from 2016. The company is capable to make any AI-based Chatbot program using Python or other machine learning languages.